PCI AGENT™
Our hosted solution enables customers to make payments over the phone to a live operator, with card details entered via their phone keypad while remaining on the line.
With our hosted PCI AGENT™ solution, your customers will benefit from a secure and unique transactional environment where they remain on the call, entering their own information without being passed over to an unattended automated IVR. This improves customer experience and delivers reputational advantage for your business. Your agents can efficiently process attended payments and your customers can be reassured that at no point did they have to read out sensitive card payment information.
Our PCI AGENT™ solution is available in 2 instances;
Both solutions are hosted on our new Alliance platform, with Level 1 PCI DSS accreditation creating a secure link to any merchant account via our DTMF suppressed PSP servers. With our On Demand service, there is no need to change your current telephone number(s) or network infrastructure. The agent is removed from scope by simply performing a blind-transfer into Alliance to secure the call at the point a payment is to be taken.
Our Signal Sync service offers full agent and infrastructure scope removal by routing all calls via Alliance. These will be unfiltered until the required time, when an agent invokes the use of the PSP servers and the call is filtered to mask the DTMF tones.
Both versions of the solution can be used as a standalone service or be integrated with your CRM or database driven software. Omnichannel payment options can also be utilised if your business receives payments from a variety of sources. A configurable solution with real-time reporting on both calls and card processing, PCI AGENT™ offers the UK’s most affordable and simple way to process payments over the phone.
PCI AGENT™
A fully Level 1 PCI DSS compliant solution aimed at SME’s needing to secure their attended (live agent) payments.
- Simple
- Affordable
- No PAN exposure
