As we move towards the end of 2019, we are celebrating another great year for PCI Telecom. In March, we attended our first ever exhibition – the Call & Contact Centre Expo at Excel London – at which we showcased our unique, budget-friendly PCI DSS compliant solutions to a range of businesses and contact centre consultants, opening the door to new clients and an even broader range of projects. Interestingly, but unsurprisingly to us, the chats we had over the two days confirmed that we are filling a gap in the market in delivering compliant card payment solutions targeted specifically towards the needs of SMEs. We know that for many small and medium sized businesses, often with fewer resources to hand than their larger corporate counterparts, an affordable solution that is efficient at processing payments while integrating with existing systems such as the phone network and accounting software is much-needed. Our aim is to continue to fill this gap by developing products that meet the ongoing requirements of businesses and protect their customers through the payment process.
Here are just a few examples of projects we’ve delivered on in 2019:
Imperial War Museum
Imperial War Museum manage a collection of five historic sites and visitor attractions across the country with permanent displays alongside a range of events and exhibitions. The team was exploring options for a ticket purchasing system that addressed concerns relating to their PCI DSS compliance, specifically with over-the-phone card payments being made to a live operator. Our PCI Agent TFR solution was installed and adapted to suit their needs, fully interacting with their existing ticket software, telephone systems and IT networks, allowing callers to purchase tickets by inputting their card details securely via their telephone keypad without the need to temporarily cut off the agent.
Arriva Rail North
The rail operator responsible for providing trains in the north of England was keen to introduce easier payment options for passengers that had received penalty notices. They needed a solution that could facilitate payments via a range of channels, was easy for staff to use and that could integrate with processes already in place. Our PCI DSS compliant suite of products could do just that – meeting with all of their needs through our hosted AUTO IVR solution for those wishing to pay over the phone as well as our PCI MOBILE Chip & Pin solution for those preferring to pay on the spot.
The team at Charles Clinkard, sellers of high quality footwear with stores located across the UK, was looking to introduce a facility for their customers to make payments over the phone in a secure environment to address their PCI compliance obligations while at the same time integrating seamlessly with other retail software. Our PCI Agent TFR solution was launched, integrating fully with their existing systems from ordering stock through to despatch.
Could we do the same for your business?
If you’re looking to introduce or update to a PCI DSS compliant card payment processing system that works to meet the specific needs of your business then please do get in touch with us to find out how we can help. Until then, we wish all of you a Merry Christmas and a Happy New Year.