As the upheaval of lockdown begins to diminish, many businesses are turning their attention towards the re-occupancy of offices and what the post-Covid-19 ‘normal’ looks like for their business operations. With social distancing measures still in place for the time being, it appears unlikely that there will be a return to full office capacity any […]
The enforced lockdown in March, as a result of the Covid-19 pandemic, led to lots of businesses hurrying to implement new technology and procedures for their staff to work remotely. For many this meant adapting service provision, while for some, a speedy introduction into card-not-present (CNP) transactions, over the phone and/or online. In the rush […]
As a business, it can often feel like you’re on a treadmill when keeping up with the latest in consumer trends and technological developments. The last decade has seen more changes in consumer behaviour than ever before; how they access your products and services and also how they pay for them. So how do you […]
Thousands of businesses have been thrown into a state of uncertainty with the forced closure of premises as part of the fight against the worldwide spread of the Covid-19 virus. With the duration of lockdown yet to be determined, many businesses are wondering how they can maintain trade and relationships with customers to survive this […]
The payments landscape has evolved at an exceptional rate over the last few years, with the rise of contactless and the use of smart devices as well-recognised examples of new technology that has changed the way that customers pay. This evolution is set to continue as banking services and businesses look to introduce easier and […]
Last year the PCI Security Standards Council announced that a new version – version 4.0 – of the Payment Card Industry Data Security Standards (PCI DSS) would be launched in late 2020. With this now on the horizon, we look at what is likely to change and how this will affect your business. What is […]
As we move towards the end of 2019, we are celebrating another great year for PCI Telecom. In March, we attended our first ever exhibition – the Call & Contact Centre Expo at Excel London – at which we showcased our unique, budget-friendly PCI DSS compliant solutions to a range of businesses and contact centre […]
There’s no doubt about it, data protection and cyber security is a thorn in many a side. As cyber criminals become progressively more innovative, the number of cyber attacks increase in frequency and severity with businesses of all sizes being affected. But when it comes to falling victim to a cyber attack that results in […]
Since the launch of Open Banking in January 2018 a wave of new products and applications has arrived on the market both for businesses and consumers, opening up the financial services industry by introducing competition to the provision of banking systems, previously controlled by a handful of bank corporations. Open Banking has given consumers and […]
Despite what we see in the shops, October isn’t just about the ghosts and ghouls of Halloween. Perhaps not as exciting for the kids but, for some, a scary topic nonetheless, October also plays host to the annual European Cyber Security Month generating awareness and promoting the importance of information security. PCI DSS compliance plays […]
We’ve worked with a broad range of clients including visitor attractions, transport providers and retailers so we know that the summer can present a big challenge for businesses, balancing significantly higher than usual call frequency with employees on summer leave. This can be particularly problematic for smaller businesses with fewer resources, experiencing the peaks and […]
What better way could there be to test the capability of your business’s security measures than looking at them through the eyes of a cyber criminal? That’s essentially the purpose of external penetration testing, or PEN testing as it’s commonly known. PEN testing involves an organised, third party attempt at accessing your business’s IT systems […]
There has been a lot of talk recently about the introduction of the new Strong Customer Authentication (SCA) requirements for online card transactions coming into effect this September. So what are they and what do they mean for your business? What is Strong Customer Authentication (SCA)? Following a steady increase in cases of payment fraud […]
One of the most common themes that came up from speaking to business owners, contact centre consultants and managers at this year’s Call & Contact Centre Expo was the need for simplicity. For many, finding a card payment solution that works for their business while at the same time addressing ever-changing PCI DSS compliance obligations, […]
Last month saw us dipping our toes for the first time into the world of exhibitions, showcasing our products at the Call & Contact Centre Expo at Excel London. It proved to be a very positive experience for us, meeting many potential clients as well as other card payment solution providers, and gave us a […]
This week sees the Call & Contact Centre Expo taking place at London ExCel featuring industry professionals, guest speakers and exhibitors from a range of businesses specialising in customer engagement. If you’re heading along, maybe you’ll be on the lookout for a new card payment processing solution for your business. How do you choose the […]
There’s no doubt that the UK is currently in uncharted territory when it comes to exiting the EU. Brexit uncertainty is causing concern for businesses of all shapes and sizes across the country, creating challenges with planning, budgeting, resourcing and adding pressure to day to day trading. In these uncertain times, there’s a chance that […]
There are two months to go until the 2019 Call & Contact Centre Expo on 27-28 March at Excel London at which we’ll be one of around 1,000 exhibitors showcasing the latest in customer engagement technologies, from communications platforms and telephony services to, of course, card payment processing systems. With that many stands to get […]
A revised supplementary guidance document entitled ‘Protecting Telephone-Based Payment Card Data’* was issued in November by PCI SSC (Payment Card Industry Security Standards Council), providing additional advice for businesses on taking payments over the telephone, reducing the risk of fraudulent activity and ensuring that cardholder data is kept secure during every transaction. The document, that […]
Many of us know that using American Express as a method of payment at businesses across the UK and the world has been notoriously hit and miss in the past. Put off by high transaction fees, many merchants chose to reject payments via Amex, opting to limit payments to the more preferred card schemes of […]
