Entries by Kate Rayner

How your card payment process can help you handle fluctuations in business

We’ve worked with a broad range of clients including visitor attractions, transport providers and retailers so we know that the summer can present a big challenge for businesses, balancing significantly higher than usual call frequency with employees on summer leave. This can be particularly problematic for smaller businesses with fewer resources, experiencing the peaks and […]

New SCA requirements and what they mean for your business

There has been a lot of talk recently about the introduction of the new Strong Customer Authentication (SCA) requirements for online card transactions coming into effect this September. So what are they and what do they mean for your business? What is Strong Customer Authentication (SCA)? Following a steady increase in cases of payment fraud […]

What we learnt at last month’s Call & Contact Centre Expo

Last month saw us dipping our toes for the first time into the world of exhibitions, showcasing our products at the Call & Contact Centre Expo at Excel London. It proved to be a very positive experience for us, meeting many potential clients as well as other card payment solution providers, and gave us a […]

Why you need to visit us at the 2019 Call & Contact Centre Expo

There are two months to go until the 2019 Call & Contact Centre Expo on 27-28 March at Excel London at which we’ll be one of around 1,000 exhibitors showcasing the latest in customer engagement technologies, from communications platforms and telephony services to, of course, card payment processing systems. With that many stands to get […]

New PCI SSC guidelines for taking card payments over the phone

A revised supplementary guidance document entitled ‘Protecting Telephone-Based Payment Card Data’* was issued in November by PCI SSC (Payment Card Industry Security Standards Council), providing additional advice for businesses on taking payments over the telephone, reducing the risk of fraudulent activity and ensuring that cardholder data is kept secure during every transaction. The document, that […]

Are you ready for shopping season? How improving your card payment process can boost your business this Black Friday, Cyber Monday and in the lead up to Christmas.

The shopping season will very soon be upon us when shoppers go crazy for a bargain on Black Friday and hunt frantically for the perfect gifts for Christmas. How a business handles this increase in trade can take some planning, ensuring your systems are ready for the rise in demand to keep the business going […]

For today’s consumer, card payment convenience is key

Did you know that there are still three million businesses in the UK that don’t accept payment by credit card? A risky decision when the recent study also showed that one in six British shoppers now choose only to pay by card*. While making it easier for your customers to pay is an obvious way […]

Is human error putting your small business at risk?

According to the Information Commissioner’s Office (ICO), reported data security incidents rose significantly in the final quarter, Jan-Mar, of the 2017/18 financial year, up 17% from the previous quarter with the five most common causes put down to human error. While some of this increase could be related to greater consumer awareness of data protection […]

IVR Payments: are the benefits passing you by?

If you haven’t considered installing an IVR payments system before then now might be the time. As a business owner or manager, you’ll often be faced with the challenging task of sourcing ways to increase productivity and cut costs while maintaining the same high standard of service for your customers. If you haven’t done so […]