We’ve worked with a broad range of clients including visitor attractions, transport providers and retailers so we know that the summer can present a big challenge for businesses, balancing significantly higher than usual call frequency with employees on summer leave. This can be particularly problematic for smaller businesses with fewer resources, experiencing the peaks and […]
What better way could there be to test the capability of your business’s security measures than looking at them through the eyes of a cyber criminal? That’s essentially the purpose of external penetration testing, or PEN testing as it’s commonly known. PEN testing involves an organised, third party attempt at accessing your business’s IT systems […]
There has been a lot of talk recently about the introduction of the new Strong Customer Authentication (SCA) requirements for online card transactions coming into effect this September. So what are they and what do they mean for your business? What is Strong Customer Authentication (SCA)? Following a steady increase in cases of payment fraud […]
One of the most common themes that came up from speaking to business owners, contact centre consultants and managers at this year’s Call & Contact Centre Expo was the need for simplicity. For many, finding a card payment solution that works for their business while at the same time addressing ever-changing PCI DSS compliance obligations, […]
Last month saw us dipping our toes for the first time into the world of exhibitions, showcasing our products at the Call & Contact Centre Expo at Excel London. It proved to be a very positive experience for us, meeting many potential clients as well as other card payment solution providers, and gave us a […]
This week sees the Call & Contact Centre Expo taking place at London ExCel featuring industry professionals, guest speakers and exhibitors from a range of businesses specialising in customer engagement. If you’re heading along, maybe you’ll be on the lookout for a new card payment processing solution for your business. How do you choose the […]
There’s no doubt that the UK is currently in uncharted territory when it comes to exiting the EU. Brexit uncertainty is causing concern for businesses of all shapes and sizes across the country, creating challenges with planning, budgeting, resourcing and adding pressure to day to day trading. In these uncertain times, there’s a chance that […]
There are two months to go until the 2019 Call & Contact Centre Expo on 27-28 March at Excel London at which we’ll be one of around 1,000 exhibitors showcasing the latest in customer engagement technologies, from communications platforms and telephony services to, of course, card payment processing systems. With that many stands to get […]
A revised supplementary guidance document entitled ‘Protecting Telephone-Based Payment Card Data’* was issued in November by PCI SSC (Payment Card Industry Security Standards Council), providing additional advice for businesses on taking payments over the telephone, reducing the risk of fraudulent activity and ensuring that cardholder data is kept secure during every transaction. The document, that […]
Many of us know that using American Express as a method of payment at businesses across the UK and the world has been notoriously hit and miss in the past. Put off by high transaction fees, many merchants chose to reject payments via Amex, opting to limit payments to the more preferred card schemes of […]
The shopping season will very soon be upon us when shoppers go crazy for a bargain on Black Friday and hunt frantically for the perfect gifts for Christmas. How a business handles this increase in trade can take some planning, ensuring your systems are ready for the rise in demand to keep the business going […]
Did you know that there are still three million businesses in the UK that don’t accept payment by credit card? A risky decision when the recent study also showed that one in six British shoppers now choose only to pay by card*. While making it easier for your customers to pay is an obvious way […]
According to the Information Commissioner’s Office (ICO), reported data security incidents rose significantly in the final quarter, Jan-Mar, of the 2017/18 financial year, up 17% from the previous quarter with the five most common causes put down to human error. While some of this increase could be related to greater consumer awareness of data protection […]
There’s always more to setting up a small business than you think. Whether it’s unexpected legal fees, higher-than-you-thought tax obligations or data security and compliance costs that you didn’t know existed, at a time when you’re trying to get a business off the ground and cash flow is low and irregular, you could do without […]
Being put on hold or being passed between different departments are some of the biggest bugbears for 21st century consumers. But for businesses, especially SMEs, managing incoming calls and taking card payments over the phone creates all sorts of challenges and risks. ‘Card not present’ (or CNP) payments involve a much higher chance of fraud […]
If you haven’t considered installing an IVR payments system before then now might be the time. As a business owner or manager, you’ll often be faced with the challenging task of sourcing ways to increase productivity and cut costs while maintaining the same high standard of service for your customers. If you haven’t done so […]
With PCI DSS 3.2 now in place plus the forthcoming introduction of GDPR legislation next month, businesses are finding their focus is being forced to shift ever more towards the security of customer data. For many businesses, the road to compliance can appear daunting and costly. So what is the best way to tackle these […]
The new PCI DSS version 3.2 arrived in February, changing the way that compliance is assessed with one crucial new addition – businesses are now required to provide evidence of continuous compliance all year round. We know from experience that many businesses have in the past taken a denial and panic approach to PCI DSS, […]
The new EU General Data Protection Regulation (GDPR) sets out that every company should have a designated individual overseeing data protection – not in terms of deciding what data to store, but ensuring that procedures and policies are in place and knowing what to do should a breach occur. And the same goes for PCI […]
We all know that cyber attacks and data hacks are on the rise. Once again, experts are predicting that 2018 will be another record year for the number of cyber security attacks and data breaches affecting businesses of all shapes and sizes. Yet, despite the warnings, a startling number of businesses still don’t have adequate […]
