Entries by Kate Rayner

Hosted vs physical phone systems. What are the benefits of moving away from fixed phone lines to a hosted phone solution?

As technology continues to move to cloud-based software, so is that of business phone lines with less reliance on physical phone systems and more requirements for hosted telephony solutions. Hosted phone systems differ from the traditional fixed phone line as they are hosted on an external server and entirely managed offsite with no need for […]

Five ways to beat the competition!

How a hosted telephony solution can give you an advantage over your rivals What differentiates you from your competitors? Every company needs a competitive edge to survive in an increasingly competitive marketplace. And with consumers more willing to shop around, it’s important to look at all the ways in which you can gain an advantage. […]

What does PCI DSS compliance mean for a start-ups?

PCI DSS compliance regulations apply to any business that store payment card data and process card transactions be it over the phone or online. In modern enterprise, this encompasses a lot of businesses. But what does PCI DSS compliance mean for start-ups? And what can they do to ensure that they reach the appropriate compliance […]

What is an automated IVR and how will it remove your PCI DSS risk?

If you’re a business owner looking to replace your call-answering system, then there’s a chance that you sometimes feel flummoxed by the options out there and daunted by finding the right system to suit your business operations.  An automated IVR solution will probably be something you’ve looked at, but what is it? And could it […]

What happens if you don’t comply with PCI DSS regulations?

‘It’ll never happen to us.’  Well, actually it might. More and more businesses are finding themselves the targets of hackers as cybercrime reaches record levels. And it’s not just large corporates that need to be careful. Small and medium size organisations are just as likely to become victims of a cyber attack. According to Small […]