How do you maintain a consistent service when your team is split across multiple locations?

As the upheaval of lockdown begins to diminish, many businesses are turning their attention towards the re-occupancy of offices and what the post-Covid-19 ‘normal’ looks like for their business operations. With social distancing measures still in place for the time being, it appears unlikely that there will be a return to full office capacity any time soon and as a result, many businesses are exploring ways to manage the split between workers based in the office while others continue to work from home.

As facilities and building managers grapple with the issue of social distancing, managers of customer-facing functions are wondering how they can best deliver a consistent customer service when their teams are spread across multiple locations. Here are some suggestions of things that can help during these topsy-turvy times.

Ensure customer-facing staff are equipped and informed

Frontline staff, the faces and voices of your organisation, are core to your brand’s identity and its reputation. Managing calls competently and efficiently offers valuable reassurance to the customer that your service is reliable and that transactions are being processed responsibly. To do this, your teams need to be equipped with the tools and information to do their job in the best way possible, whether that be telecoms equipment or remote access to cloud-based software.

In addition, creating and implementing clear, company-wide policies for dealing with customer calls and processing card-not-present payments are essential to the delivery of a consistent service across the board and to maintain a secure environment for transactions to take place, regardless of where your team members are based. This includes guidance on cyber security, particularly for those working remotely, as well as rules on firewalls and multifactor authentication. This will help staff to recognise the importance of their role in the delivery of high-quality service and understand the impact this has on reassuring customers and the long-term success of the business.

Facilitate omni-channel payment methods

Catering for a broader spectrum of payment preferences, across multiple platforms, brings obvious benefits in terms of reaching more customers. It also means that you aren’t completely reliant on just one channel or team for payments to be processed – extremely useful during periods of disruption. Concerns about the availability of staff to handle incoming sales calls can be easily managed with the installation of an IVR solution, providing an automated option that directs callers to exactly the service they need. Similarly, offering online payments via the website or a webchat function, adds another access point to your services for customers who may not have the time to call.

There are many advantages to choosing a single provider for your omni-channel payment processing including the simplification of back end systems such as accounting and reconciliation as well as improved all-in-one sales reporting, giving you a better understanding of customer behaviours and improving your ability to plan effective sales and marketing strategies.

How we can help

PCI Telecom offers a range of cardholder-not-present payment solutions that help equip your staff with the tools they need to offer a consistently seamless service, whichever channel is being used to pay. Our solutions are reliable, easy to use and secure – accredited to a PCI DSS Level 1 standard – so you can focus on the delivery of products and services while leaving the payment processing to us. Here’s how they can work for you during this time:

Our PCI Agent over-the-phone payment solution enables callers to stay on the line to a member of staff – whether that person be located in the office or at their kitchen table – and input their card details via their phone keypad. The member of staff, logged into our cloud-based card processing system, is at no point able to see the card details and the transaction is swift and seamless.

Our flexible Auto IVR solution easily integrates with your existing phone network and enables customers to select automated options to reach the service they need AND make payments securely by inputting the details via their phone keypad.

During a live chat, web chat, SMS or social media engagement, our PCI WebChat solution can be used to generate a unique and secure payment URL link that is sent to the customer, into which they enter their card details. The PCI Webchat function remains open to the agent and customer so they can continue to ‘chat’ during the process but card details are at no point made visible to anyone other than the customer.

Similarly, our PCI Paylink generates a unique and secure URL that is emailed to the customer for completion with their card details. With full encryption, the payment is then processed, at no time revealing the card details to a member of staff.

Our solutions are created on a bespoke basis, either individually or as part of an omni-channel suite of payment options, that work to meet the needs of your business, helping you to maintain a consistently high standard of service and a safe and secure transaction environment. For more information visit our Solutions page or get in touch to talk through your requirements.

Not returning to the office for a while? How to take payments SECURELY while your staff are working from home

The enforced lockdown in March, as a result of the Covid-19 pandemic, led to lots of businesses hurrying to implement new technology and procedures for their staff to work remotely. For many this meant adapting service provision, while for some, a speedy introduction into card-not-present (CNP) transactions, over the phone and/or online. In the rush to establish these new practices, card payment security and compliance obligations were sometimes pushed to the side-lines, putting business networks and data at risk and opening up weaknesses within systems to be exploited by hackers and cyber criminals.

As businesses and their employees continue to wrestle with these new ways of working, meanwhile consumers’ expectations of businesses taking responsible measures to protect their payment and personal data remain high.  The reputational damage that can occur as a result of a data breach can be disastrous for any organisation, not to mention the impact of the substantial fine that could be incurred if data protection policy and PCI DSS compliance is proven to have been insufficient. Guidance published by the PCI Security Standards Council (PCI SSC) for businesses combining remote working with accepting card payments, suggested a number of strategies including enforcing strong password policies and multi-factor authentication as well as imposing encrypted communications and enhanced anti-malware and firewall applications. These actions undoubtedly improve security, however, the guidance puts employees at the front line of defence, relying on their familiarity with policies and procedures and their ability to update their systems remotely without the hands-on IT support usually available in the office.

Which is why investing in an external, cloud-based card payment solution is worth every penny. Here at PCI Telecom, our range of card payment solutions, all accredited to Level 1 PCI DSS standard, can be adapted for use anywhere, protecting your business from cyber attack and a breach of compliance obligations. Here’s how they can work for you during this time:

Our PCI Agent solution can be used with calls to your business diverted to employees’ mobile or home landlines, enabling customers to get through to a live agent and to make payments using their phone keypad to input their card details. The caller remains on the line to the agent at all times – at no point is their card number required to be read aloud and the agent sees only encrypted code appearing on their screen.

Auto IVR can manage calls and payments out of hours or when there are no staff available, providing callers with tailored options so that they can reach exactly the service or product they need and make payments smoothly and securely.

PCI Webchat During a live chat, web chat, SMS or social media engagement with a customer, the agent launches the online PCI WebChat solution to populate the transaction details. Our system then generates a unique and secure payment URL link that is sent to the customer, into which they enter their card details. The PCI Webchat function remains open to the agent and customer so they can continue to ‘chat’ during the process but card details are at no point made visible to anyone other than the customer.

PCI Paylink The most recent addition to our suite of solutions, the agent simply completes the transaction information via the PCI Paylink webpage. The system then generates a unique and secure URL that is emailed to the customer for them to fill in with their card details. With full encryption, the payment is then processed, at no time revealing the card details to a member of staff.

Our solutions work for organisations of any shape and size and are created on a bespoke basis so we can tailor each element to the specific needs of your business. They are available individually or as part of an effective omnichannel payment suite, helping you to reach more customers while maintaining a consistently high standard of service.

Accepting and processing CNP transactions securely while your staff work remotely needn’t be a struggle or a worry during this time. For more information on our Solutions or to talk through your requirements, get in touch here.

What are the benefits of omnichannel payment solutions?

As a business, it can often feel like you’re on a treadmill when keeping up with the latest in consumer trends and technological developments. The last decade has seen more changes in consumer behaviour than ever before; how they access your products and services and also how they pay for them. So how do you make sure you meet these needs while maintaining a good standard of customer service? One way is to opt for an omnichannel payments solutions provider. Here, we look at the key advantages that these can bring.

Offer a consistent, seamless customer experience

Obviously catering for a broader spectrum of payment preferences, across multiple platforms, brings benefits in terms of reaching more customers. But there are other reasons why it is more advantageous to choose an omnichannel solution to do this, namely improving the customer experience and earning a good reputation amongst your target audience. It is easier to implement a good quality, consistent customer journey using one solution rather than trying to manage many.  Today’s consumers have high expectations when it comes to seamless service provision and this consistency is key to building brand recognition and ultimately brand loyalty moving forward.

Streamline the payment process and improve integration with back-end systems

It isn’t just the customer’s experience that improves with an omnichannel payment solution. For the business, using one system to handle and process sales transactions, streamlines the whole payment function, generating a wealth of benefits. This includes all-in-one reporting to simplify accounting and reconciliation as well as easy monitoring of sales and stock levels. In addition to this, an omnichannel solution enables you to gather and map your customers’ buying behaviours across all platforms, generating invaluable data that gives you a greater understanding of how they interact with your business and opening up opportunities to develop more effective sales strategies and targeted marketing activities.

Save money and boost productivity

Investing in one solution that works across all platforms, rather than multiple systems to manage each payment channel, saves money in the long run – requiring fewer updates and lower maintenance costs. Plus, with fewer hours spent managing multiple payment strands and suppliers, you and your teams can invest more time focussing on developing the business and delivering your service.

Simplify your PCI DSS compliance

Crucially, having one omnichannel payment solution removes the complexities of PCI DSS and other compliance obligations. With only one system being in-scope rather than many, you save time and resources to redeploy elsewhere in the business.

 

At PCI Telecom, we create bespoke card payment processing solutions for multiple channels including over the phone to a live agent, IVR, online and via webchat. Our cloud-based solutions are affordable, simple to install, easy to use and integrate seamlessly with your phone system as well as other areas of the business. They are accredited with PCI DSS Level 1 standard so you don’t have to worry about compliance – we take that on so that you can focus on your day job. For more information, visit the Solutions page or get in touch to talk through your requirements.

Covid-19: our solutions to keep your business going when your premises is on lockdown

Thousands of businesses have been thrown into a state of uncertainty with the forced closure of premises as part of the fight against the worldwide spread of the Covid-19 virus. With the duration of lockdown yet to be determined, many businesses are wondering how they can maintain trade and relationships with customers to survive this coronavirus crisis. We want to help if we can. Here are a couple of solutions we can provide that could enable your business to weather the storm and get through these difficult times:

Introduce or improve online payments

If your business doesn’t trade online then now could be a good time to start. Your website is your virtual shop window, keeping customers up to date on your current trading arrangements and providing a channel for them to access your products and services. With the added benefit of being able to interface behind the scenes with stock and CRM databases, our ONLINE card payment solutions offer a smooth and seamless service to the customer and are simple and affordable to install. In addition to this, our 3D-Secure technology means that cardholders are authenticated at the time of the transaction, reducing the possibility of fraudulent card use.

Want to maintain live interaction with your customer? Why not install a webchat function to your site to answer queries and take payments?

Install an IVR facility to your phone line

IVR (or Interactive Voice Response) is a technology that enables your customers to make enquiries, purchases and payments over the telephone by interacting with an automated system, without the need for a person to answer the call. Because they’re completely automated, IVRs can manage calls to your business 24/7, informing customers of the current status of your business and enabling them to make fast and effective payments for services and products from their home.

Our AUTO IVR solution manages calls by offering a series of prompts and options to direct your customers to exactly the service that they need and enables them to make payments by inputting card details via their phone keypad. Transactions are processed through our secure system, protecting both your business and the customer from the risk of data breach and card fraud. Our AUTO IVR system is simple to install and, being cloud-based, requires no equipment or infrastructure onsite. The bespoke nature of the solution means it can interface seamlessly with other payment channels, such as online, as well as with your database and/or CRM and can be easily amended to suit your business as and when required.

 

For more information about the above services, visit our Solutions page or get in touch with us on 0330 022 0660 to talk through your requirements. Our solutions all feature the added benefit of being compliant with PCI DSS regulations to a Level 1 standard, protecting your customer and your business with the highest standard of card security. We are here to help businesses continue to provide a service to their customers while lockdown is in place with solutions that are low-cost and flexible to suit the needs of your business, whatever its shape and size.

Biometric payments: what they mean for your business

The payments landscape has evolved at an exceptional rate over the last few years, with the rise of contactless and the use of smart devices as well-recognised examples of new technology that has changed the way that customers pay. This evolution is set to continue as banking services and businesses look to introduce easier and more secure ways to manage payments, most notably with the use of biometric data in the authentication process. So what does this mean for your business and your customers?

What are biometric payments?

Biometric payments use biological and behavioural data, such as fingerprints, voice and facial recognition, as part of the authentication process when making a payment, be it online or in person. The introduction of biometric data being used in payments has created a new level of security, moving away from ‘something you know’ authentication such as a password or PIN, towards ‘something you are’ – a characteristic unique to the individual.

With the estimation that around 90% of passwords are easily hackable and the number of card fraud cases continuing to rise, it’s no wonder that the search for ways to tighten security for card payments has become a priority. 2018 saw the launch of the EU Payments Services Directive (PSD2), part of which included the introduction of Strong Customer Authentication (SCA), requiring card issuers to implement multi-factor authentication for all online purchases over €30 and increasing the scope to include not only a PIN or password but also integrating biometric data.

What are the benefits of biometric payments?

Biometric data can’t be lost or forgotten and is near impossible to steal or duplicate so for businesses, biometric authentication creates a new line of defence against card fraud as well as reduces the number of abandoned payments because of lost passwords and PINs.

Added to these security benefits are the enhancements that biometric payments can make to the customer experience. Gen Z, the digital-first generation who make up a growing proportion of today’s consumers, have greater confidence in sharing biometric data with banks and businesses than in previous generations. According to GlobalData’s 2018 Consumer Payments Insight Survey, two thirds of consumers are comfortable using a fingerprint or other biometric measure to secure their payment details, with only 11% opposed to the idea. With more emphasis on convenience and being able to manage their lives while on the go, today’s consumers have high expectations when it comes to customer service with biometric payments supporting these needs by facilitating easier, quicker, reliable and more convenient transactions, known in the industry as ‘frictionless’. Many businesses see the opportunity to use biometrics to streamline their payment processing and enhance the customer experience to gain that ever-important competitive differentiator.

While balancing customer experience with data security will continue to be an ongoing challenge, we should expect to see even greater focus on biometrics over coming years, steadily becoming commonplace as technology is further developed and deployed.

 

The expansion in use of biometric data in the payments process increases the need for revised regulation and compliance obligations. The new PCI DSS v4, the launch of which is expected in late 2020, will encompass new payment technologies to ensure that businesses maintain robust payment processing security to protect you and your customers from cyber-attack, data security breaches and card fraud.

Here at PCI Telecom, we create bespoke card payment processing solutions that meet the needs of businesses whatever their shape and size. Our solutions are not only accredited to a Level 1 standard for PCI DSS compliance but are also compatible to meet the requirements of SCA for online transactions. You can find out more about our online payment processing solutions as well as our over the phone card payment systems by visiting our Solutions page or get in touch to discuss your requirements in more detail.

What to expect from the new PCI DSS v4.0 being launched in 2020

Last year the PCI Security Standards Council announced that a new version – version 4.0 – of the Payment Card Industry Data Security Standards (PCI DSS) would be launched in late 2020. With this now on the horizon, we look at what is likely to change and how this will affect your business.

What is PCI DSS?

PCI DSS is a set of guidelines established by the major card providers – Visa, MasterCard, American Express, Discover and JCB – relating to the security and storage environment used when processing, storing or transmitting debit or credit card information. The guidelines apply to all businesses that take card payments, regardless of their size or industry and failure to adhere can lead to large fines being administered should a data breach occur.

Why is PCI DSS changing?

Since PCI DSS was launched in 2006, the card payment landscape has changed dramatically – contactless payments were yet to be developed and global internet speeds and cloud-based technologies were limited. Since the last major update in 2016, the world of card payment processing has shifted again with advancing technologies introducing new ways for consumers to pay, such as contactless payments via smartphone and the launch of Open Banking opening the door to third party applications becoming increasingly involved in business processes.

Sadly, alongside these advancements comes newly created threats to security, with cyber criminals improving their capabilities, exploiting weaknesses in interfacing systems to access personal and payment data.

What changes are likely to be included in PCI DSS v4.0?

While the 12 core principles of PCI DSS are expected to remain the same, according to the PCI Security Standards Council, PCI DSS version 4.0 will aim to reach the following high-level goals:

  • To ensure the standard continues to meet the security needs of the payments industry and the businesses that use it.
  • To add flexibility and support that will enable the standard to be applied across the variety of payment methods now available.
  • To promote and encourage businesses to see security and PCI DSS compliance as an ongoing process rather than a one-off tick box exercise.
  • To enhance validation methods and procedures – enforcing encryption and authentication processes to card payments.

A draft of version 4.0 is currently under review by PCI SSC stakeholders and a request for comments process is underway, from which amendments may be made in advance of its launch later in 2020.

What does this mean for my business?

The PCI SSC have stated that they intend for the security baselines to be realistically achievable and easily understood by all businesses globally. However, many businesses see the process of achieving compliance as a daunting challenge and one which requires time and resources. Despite what you might think, the ultimate purpose of PCI DSS isn’t to cause you a headache – the standard is in place to protect not only the customer but also the business from fraudulent card use and cybercrime.

How can we help?

At PCI Telecom, we create and maintain card payment processing solutions that fit the needs of your business, providing a secure environment for your customers to input their card details and make payments over the phone and online. We take on full responsibility for your PCI DSS compliance (also known as ‘descoping’) so that you don’t need to worry about it – therefore, any changes that are made to the standard are dealt with by us. And because all of our solutions are cloud-based, these amendments can be updated remotely without the need for us to make infrastructure changes onsite.

We know that card security means a lot to your customers, as does the ability to make payments swiftly and effectively, so having a variety of secure ways to pay is critical to your business’s success. This year sees the launch of our new PCI Webchat solution, adding to our suite of card payment processing systems that can be applied to suit the requirements of all businesses whatever their shape or size. For more information, take a look at our Solutions page or alternatively, get in touch to talk through your requirements.

The end of another successful year at PCI Telecom. Here’s to the next decade.

As we move towards the end of 2019, we are celebrating another great year for PCI Telecom. In March, we attended our first ever exhibition – the Call & Contact Centre Expo at Excel London – at which we showcased our unique, budget-friendly PCI DSS compliant solutions to a range of businesses and contact centre consultants, opening the door to new clients and an even broader range of projects. Interestingly, but unsurprisingly to us, the chats we had over the two days confirmed that we are filling a gap in the market in delivering compliant card payment solutions targeted specifically towards the needs of SMEs. We know that for many small and medium sized businesses, often with fewer resources to hand than their larger corporate counterparts, an affordable solution that is efficient at processing payments while integrating with existing systems such as the phone network and accounting software is much-needed. Our aim is to continue to fill this gap by developing products that meet the ongoing requirements of businesses and protect their customers through the payment process.

Here are just a few examples of projects we’ve delivered on in 2019:

Imperial War Museum

Imperial War Museum manage a collection of five historic sites and visitor attractions across the country with permanent displays alongside a range of events and exhibitions. The team was exploring options for a ticket purchasing system that addressed concerns relating to their PCI DSS compliance, specifically with over-the-phone card payments being made to a live operator. Our PCI Agent TFR solution was installed and adapted to suit their needs, fully interacting with their existing ticket software, telephone systems and IT networks, allowing callers to purchase tickets by inputting their card details securely via their telephone keypad without the need to temporarily cut off the agent.

Arriva Rail North

The rail operator responsible for providing trains in the north of England was keen to introduce easier payment options for passengers that had received penalty notices. They needed a solution that could facilitate payments via a range of channels, was easy for staff to use and that could integrate with processes already in place. Our PCI DSS compliant suite of products could do just that – meeting with all of their needs through our hosted AUTO IVR solution for those wishing to pay over the phone as well as our PCI MOBILE Chip & Pin solution for those preferring to pay on the spot.

Charles Clinkard

The team at Charles Clinkard, sellers of high quality footwear with stores located across the UK, was looking to introduce a facility for their customers to make payments over the phone in a secure environment to address their PCI compliance obligations while at the same time integrating seamlessly with other retail software. Our PCI Agent TFR solution was launched, integrating fully with their existing systems from ordering stock through to despatch.

 

Could we do the same for your business?

If you’re looking to introduce or update to a PCI DSS compliant card payment processing system that works to meet the specific needs of your business then please do get in touch with us to find out how we can help. Until then, we wish all of you a Merry Christmas and a Happy New Year.

Who suffers most when customer data is breached?

There’s no doubt about it, data protection and cyber security is a thorn in many a side. As cyber criminals become progressively more innovative, the number of cyber attacks increase in frequency and severity with businesses of all sizes being affected. But when it comes to falling victim to a cyber attack that results in a breach of data, who suffers the most? The customer or the business?

In the first instance, the greatest impact is on the customer for whom being caught up in a data breach will be disconcerting and inconvenient. As a business, the responsibility falls to you to establish what data has been lost or stolen, assessing the risks and then informing those affected without delay. It’s then over to those customers to change all passwords for websites and online accounts, keeping a close eye on bank accounts and being wary of scams utilising the information that has been accessed. Time consuming and aggravating to say the least.

For a business however, the fallout from experiencing a breach of customer data can be longer lasting with much greater repercussions. For today’s consumers, integrity and security go hand in hand. Many will be wary of purchasing from a business known to have had customer data lost or stolen and unlikely to recommend services to friends and colleagues resulting in irreparable damage to the brand’s reputation and having a severe impact on future trading.

In addition to this, if investigations that follow a serious data breach uncover failures to protect customer data, your business will very likely be in receipt of a hefty fine and possible legal action from those involved, impacting profits and further investment into the company.

There are simple systems and procedures that can be put in place to help avoid this scenario. Regulations such as PCI DSS as well as other data protection legislation like GDPR aim to protect your business from falling victim to cyber attack leading to a breach of data. At PCI Telecom, we specialise in PCI DSS compliant card payment processing solutions that work for all businesses regardless of size and budget. We create a secure environment for your customers to pay swiftly and conveniently while at the same time managing your PCI DSS compliance obligations so you have more time to focus on delivering high quality service. Take a look at our range of Solutions or get in touch to chat through your requirements.

Exploring Open Banking solutions to streamline your business? Why not look at PCI DSS compliant card payment options at the same time?

Since the launch of Open Banking in January 2018 a wave of new products and applications has arrived on the market both for businesses and consumers, opening up the financial services industry by introducing competition to the provision of banking systems, previously controlled by a handful of bank corporations. Open Banking has given consumers and businesses greater control over their money and their budgeting processes with simplified and improved functions such as accounting and budget management software along with up to date financial data and analysis.

Understandably, the movement of financial data between third party services and banking providers requires significant data protection and encryption. Behind the scenes, Open Banking applications, regulated by the FCA, use integration software also known as APIs (or application programming interfaces) to seamlessly manage this passage of data between the app and the bank in a secure environment to avoid the risk of a breach – crucial for the protection of your business’s sensitive financial information.

This interface between business systems and the bank is comparable to that which takes place during the processing of card payments with security and data protection also of the highest importance. Similar to the regulation of Open Banking, card payment processing should adhere to the latest PCI DSS guidelines to ensure that the transaction environment is secure at every stage of the payment process, from the customer entering their card details right through to communicating with the card issuer for processing. For businesses, there are high risks associated with using systems that are out of date or that don’t interface effectively, namely the leakage of customer data into the hands of cyber criminals and the subsequent hefty fines and damage to reputation.

Security aside, Open Banking has introduced effective tools to streamline your financial systems and monitoring, saving you time and in turn giving a boost to your business productivity. Could updating your card payment process with similar modernisation and simplification lead to the same outcome?

At PCI Telecom, we believe it will. We have developed a range of solutions for payments made over the phone and online to suit the needs of every business regardless of its shape and size. Our solutions are easy to install, simple to use, fit seamlessly and securely with your other business functions and have PCI DSS Level 1 accreditation so you don’t have to worry about data security and can continue to deliver a high standard of service to your customer. For more information, visit our Solutions page or alternatively, get in touch with us to talk through your requirements.

For more information about Open Banking visit www.openbanking.org.uk

Revisit your PCI DSS compliance this European Cyber Security Month

Despite what we see in the shops, October isn’t just about the ghosts and ghouls of Halloween. Perhaps not as exciting for the kids but, for some, a scary topic nonetheless, October also plays host to the annual European Cyber Security Month generating awareness and promoting the importance of information security.

PCI DSS compliance plays a crucial role in cyber security, designed to ensure that card payments taken face-to-face, over-the-phone and online are done so in the most secure environment possible. It applies to any organisation that accepts card payments regardless of size or industry, with varying requirements depending on the number and frequency of transactions and includes implementing and maintaining secure networks, regular monitoring and testing of systems to identify possible weaknesses and developing an effective information security policy.

So, this European Cyber Security Month we thought we’d remind you of our top three reasons your business should be addressing and keeping on top of its PCI DSS compliance.

Earn and maintain customer trust

Today’s consumers have high expectations when it comes to businesses protecting their data; more so as high-profile cases of data breaches hit the headlines. Investing in processes and practices that are up to date and adhere to the latest PCI DSS guidelines demonstrates that you’re on top of data protection and take your card payment security seriously. Gaining trust from your customers will ensure they return to you in future, rewarding you that much sought-after edge over your competitors.

Protect your business from card fraud and hefty fines

PCI DSS isn’t just about protecting the consumer during the transaction process. It also seeks to shield the business from card fraudsters and reduce the risk of your networks falling victim to cyber criminals too.

As well as this, it’s worth noting that should your business suffer a data breach, not having sufficient data protection and IT security in place will undoubtedly result in a substantial fine and, in many ways worse, significant reputational damage to your business.

Be part of the global force against cyber crime

No IT system or network is ever going to be considered 100% secure from cyber criminals as their techniques become progressively sophisticated. Data protection and PCI DSS compliance is designed to stay one step ahead of the hackers, creating barriers to make their target much harder to reach. Every business has a responsibility to take their data security seriously and to invest in adequate processes and by doing so, they play their vital role in combatting cyber crime.

 

At PCI Telecom, we deliver bespoke card payment solutions that have PCI DSS Level 1 accreditation for payments made over the phone and online. Outsourcing your card payment processing offsite to us de-scopes your business from its PCI compliance obligations so it’s us that do the planning, maintenance, updates and regular checks and not you. Contact us for more information.

How your card payment process can help you handle fluctuations in business

We’ve worked with a broad range of clients including visitor attractions, transport providers and retailers so we know that the summer can present a big challenge for businesses, balancing significantly higher than usual call frequency with employees on summer leave. This can be particularly problematic for smaller businesses with fewer resources, experiencing the peaks and troughs of variances in sales and demand more intensely than their larger counterparts.

Investing in the right card payment processing solution can help to manage these fluctuations in business. Here’s how:

Introduce automated over-the-phone card payments

IVR (Interactive Voice Response) technology enables calls and payments to be dealt with and processed without the involvement of an agent or call handler. The automated call handling system allows customers to select options and move through the payment process independently, entering their card details into a secure transaction environment. For your business, this means that during busy times or when there are fewer staff available, general payments can be directed to the automated process while your attention can move to handling the more detailed enquiries. Most importantly, you keep your customers happy by not putting them on hold for long periods and being able to accept payments at convenient times outside of office hours.

Speed up the payment process

Swift and efficient transactions lead to more satisfied customers but they also improve your business’ productivity by saving time, freeing up staff to focus on other areas of the business. An improved card payment solution which integrates with your other back end systems such as the CRM database and stock monitoring also cuts the number of steps required in the transaction process, in turn improving efficiency and reducing the need for staff involvement.

Adapt to demand by introducing flexible solutions

Opt for card payment solutions that offer flexibility and scalability so that you can handle higher demand during busy periods by adding and removing users as required. This assists with the planning in advance of busy periods to ensure you have the right amount of staff available to manage calls effectively and maintain a positive customer experience.

 

At PCI Telecom we offer a range of Level 1 accredited PCI DSS compliant card payment solutions that are created to suit the specific needs and requirements of your business. Whether you’re an SME or a larger enterprise, we can provide a solution that works for you and your budget, that fits seamlessly with your existing systems without the need for major infrastructure changes. For more information and to discuss your requirements, get in touch with us here.

More about our PCI DSS compliant card payment solutions:

PCI Agent ™, PCI Agent™ Outbound, PCI Agent™ TFR, PCI Agent™ Advance – whether you’re a one-man-band business, an SME with up to 100 employees or a larger organisation, we have a variety of solutions for card payments made over the phone.

 Auto IVR solutions enable fast, effective payments to be made automatically by callers any time of day without the need to speak to a person or wait in a queue.

Our ONLINE card payment solutions come with EV SSL and 3D-Secure processes as standard so you and your customers can rest easy that personal and payment data is protected throughout the transaction.

 PCI MOBILE™ chip & pin solution means you can take payments from customers in person while out and about and on the move. Fully secure with end-2-end Level 1 accreditation.

External penetration testing: what it means for your business and your PCI compliance.

What better way could there be to test the capability of your business’s security measures than looking at them through the eyes of a cyber criminal? That’s essentially the purpose of external penetration testing, or PEN testing as it’s commonly known.

PEN testing involves an organised, third party attempt at accessing your business’s IT systems and networks, replicating the tactics and practices of hackers to identify weaknesses and flaws that could be taken advantage of. The testing looks at the efficiency of firewalls and assesses the possibility of an intruder entering interior networks and accessing sensitive data such as customers’ personal information and card payment details. The process focuses on areas where the most common weaknesses occur, usually at the point that two systems integrate.

Protect your reputation

With the ever-increasing threat of cyber-attack, data security is at the forefront of many minds. Today’s consumers have high expectations when it comes to the storing and processing of their personal details. They want to know that your business is doing its utmost to provide a secure transaction environment.

Failure to protect customer data can lead to a serious breach in consumer trust and deal a devastating blow to your brand reputation. Staying one step ahead of the hackers by carrying out penetration testing and addressing vulnerabilities in your networks and processes, reduces the risk of falling victim to cyber criminals while maintaining and reassuring customers that their data is being dealt with in the securest of environments.

Penetration testing and PCI DSS

For businesses that process card payment transactions over the phone and online, PEN testing is an essential part of PCI DSS compliance. The regulations require that penetration testing takes place at least on an annual basis or as and when upgrades and modifications are made to IT systems and networks. To comply with PCI DSS, the PEN testing must include the perimeter of the Cardholder Data Environment (CDE), as well as any systems which, if compromised, could impact the security of it.

 

At PCI Telecom, we undertake regular penetration testing of our card payment solutions and how they integrate with other systems, rectifying any potential areas that could become vulnerable to cyber-attack. Our cloud-based solutions are accredited to a Level 1 PCI DSS standard and are created and developed to meet the exact needs and requirements of each business that we work with.

By outsourcing your card payment processing to us, you descope your transaction environment from PCI compliance obligations altogether so that you can spend more time focusing on what really matters – delivering your core business to your customers. To find out more about what we can do visit our Solutions page. Alternatively, give us a call to talk through your specific requirements.

New SCA requirements and what they mean for your business

There has been a lot of talk recently about the introduction of the new Strong Customer Authentication (SCA) requirements for online card transactions coming into effect this September. So what are they and what do they mean for your business?

What is Strong Customer Authentication (SCA)?

Following a steady increase in cases of payment fraud loss over the last few years, the new EU Payments Services Directive (PSD2), which was launched in January 2018, features a core component to enhance consumer rights and reduce online fraud. Strong Customer Authentication (SCA) is a key element of this, introducing additional security authentications for online transactions.

From 14 September 2019, any purchase made online over €30, will require extra form of customer identification. Also known as ‘two-factor’ or ‘multi-factor’ authentication, this will include at least two of the following:

  • Something they know, for example a PIN or password
  • Something they have such as a smart phone
  • Something they are, using biometric data such as fingerprint or facial recognition

The SCA requirements will apply to transactions where both the purchaser and the merchant are based in the European Economic Area (EEA).

So will SCA still apply after Brexit?

It is expected that the SCA regulations will be enforced regardless of the process or conclusion of the UK leaving the EU.

What SCA means for your business?

As a merchant, implementing and complying with SCA isn’t something that you can address yourself. The responsibility sits with the card issuer to put a mechanism in place for authentication via your payment service provider (PSP).

Currently, any payment that a card issuer deems as risky is usually diverted to the 3D Secure service, sometimes known as Verified by Visa or Mastercard Securecode, as a means of authenticating the customer. The new SCA requires nearly all online transactions (bar a few exemptions) to be diverted to a new improved version of 3D Secure – named 3D Secure v2 (or 3DSv2) – which will be in place from September. This new service will address the new SCA requirements, promising ‘frictionless authentication’ including the use of biometric data and better integration with devices such as smartphones.

Here at PCI Telecom, we know how important it is to ensure your customer journey is as smooth as possible so, to aid the transition, we are upgrading our processing solutions to support 3DSv2 to meet the requirements of SCA for online transactions. You can find out more about our Online card payment processing solutions as well as our over the phone card payment systems by visiting our Solutions page or get in touch to discuss your requirements in more detail.

PCI Telecom | man in shirt on mobile phone

Try keeping it simple. Are seemingly complex systems putting you off addressing your PCI DSS compliance?

One of the most common themes that came up from speaking to business owners, contact centre consultants and managers at this year’s Call & Contact Centre Expo was the need for simplicity. For many, finding a card payment solution that works for their business while at the same time addressing ever-changing PCI DSS compliance obligations, can seem like an impossible task. Research into options uncover many all-singing-all-dancing products which, while they can be appealing, come with a high price tag and an added level of complexity which for many businesses is completely unnecessary.

Here at PCI Telecom, we aim to deliver card payment processing systems that are affordable, effective and reliable. Our focus is to provide solutions that actually work for your business and your customers as well as addressing your PCI compliance so that you don’t have to worry about it anymore. And we strongly believe in keeping things simple. Here’s how.

Simple to install

Because our solutions are cloud-based, they can be created and installed quickly and easily with no need for intrusive bits of equipment nor major disruption to your service delivery. All of our solutions are created from scratch to meet the exact requirements of your business, either as a stand-alone service or integrating with your CRM and database software, so you don’t pay for any extras that you don’t need.

Simple to use

Our PCI Agent attended solutions are super easy to use both for the agent as well as the customer. Take our revolutionary PCI Agent TFR product. At the point of payment, the operator simply clicks on the PCI Telecom icon on their screen and advises the customer that they are being transferred to secure mode. The same call is then re-connected via PCI Telecom and the customer is prompted to enter their card details. At no point does the operator see the card number as they appear encrypted on the screen nor do they hear DTMF tones. It’s as simple as that AND it also means that the operators are removed entirely from PCI DSS compliance scope so you tick that box too.
From the customers’ perspective, they benefit from moving seamlessly to a secure and unique transaction environment, remaining on the line to the agent, entering their own information via their telephone keypad without needing to read aloud personal data or be passed over to an unattended automated IVR. This reassuringly smooth process adds to their overall experience meaning they’re more likely to buy from you again in future.

Simple to update

We know that businesses are changing all the time. Whether it’s steady growth or intense busy periods, you want to know that your processes are able to adjust with demand. That’s why we make sure that our card payment solutions are flexible so that you’re always able to deliver a high quality level of service to your customer. Our services are all accredited to the latest PCI DSS Level 1 standard, keeping your customer data secure and protecting you from the risks associated with a data breach.

To find out more about our PCI Agent attended solutions as well as our unattended solutions such as AUTO IVR and ONLINE, visit our Solutions page. Alternatively, you can get in touch here.

Call & Contact Centre Expo PCI Telecom exhibition stand

What we learnt at last month’s Call & Contact Centre Expo

Last month saw us dipping our toes for the first time into the world of exhibitions, showcasing our products at the Call & Contact Centre Expo at Excel London. It proved to be a very positive experience for us, meeting many potential clients as well as other card payment solution providers, and gave us a great insight into the challenges facing businesses in ensuring their card payment processes are efficient and secure and in line with ever-changing compliance obligations. Here’s a little bit of what we learnt over the two days:

  1. As we’ve suspected for a while, we are filling a gap in the market in delivering PCI compliant card payment solutions targeted specifically towards the needs of SMEs. We know that for many small and medium sized businesses, with fewer resources to hand than their larger corporate counterparts, providing an affordable solution that is efficient at processing payments while integrating with existing systems such as the phone network and accounting software is vital.
  2. Businesses are well aware of the risk of not complying with PCI DSS and are keen to address it. However, we met many that are unsure what is required and feel daunted by the process of achieving compliance, leading to concerns that this confusion could be exploited and result in the investment in software and processes that don’t work for their business. They are keen to work with suppliers that offer bespoke customer service and deliver solutions that meet all of their needs and tick all the boxes when it comes to complying with PCI DSS and broader data protection regulations.
  3. Businesses want a solution that is easy to use and simple to install without the need for expensive pieces of equipment or extensive training required for staff to use it effectively. Simplicity is key.

Can we help your business?

Our PCI compliant card payment processing solutions are:

  • Affordable
  • Simple to install
  • Cloud-based (so no need for the installation of new equipment)
  • Easy to use
  • PCI compliant with Level 1 accreditation

They are created from scratch to suit the needs of your business, integrating seamlessly with other areas of the business and are robust against the threat of cyber attack and the risk of data breach. If you would like to know more about our solutions, be it for payments made over the phone or online, visit our Solutions page or contact us here.

Choosing a card payment solution provider? Here are the questions you need to ask.

This week sees the Call & Contact Centre Expo taking place at London ExCel featuring industry professionals, guest speakers and exhibitors from a range of businesses specialising in customer engagement. If you’re heading along, maybe you’ll be on the lookout for a new card payment processing solution for your business. How do you choose the right one for you? Here are some questions you’ll want to consider asking.

How much will it cost?

Essential for managing your budget is having a clear idea of what you’d like to spend and exploring the options within that bracket. Bear in mind that an expensive, all-singing all-dancing, off-the-shelf software solution might sound great on paper but is it really the best fit for your business? Does it integrate with your existing systems or will you be spending money on functions that you don’t need?

Be sure to check, in addition to the initial setup costs, what the ongoing charges will be, for example transaction costs and user licence fees, to avoid any nasty bill surprises further down the line.

What equipment is needed?

There are many different options when it comes to call handling and card processing. Finding the one that works for you will include assessing the equipment required. Will you need new infrastructure to be installed or is it hosted off-site? Does the provider support the setup of the system and the ongoing maintenance?

What support is provided?

A problem occurring in your payment system can cause significant disruption to your business as well as your customers. You need to know that if a glitch occurs, you have the support you need to rectify the problem and get you back up and running as soon as possible.

How flexible is the system?

Whether it’s due to an increase in transactions, a broader stock range or more users during busy periods, you want to know that the system you’re investing in can be adapted as your business grows and morphs over time and avoid the need to reinvest again in new software sooner than you expect.

A solution that can integrate with other areas of the business, such as accounting and the customer database, will improve efficiency with great benefit to business performance.

Does it comply with PCI DSS?

Any business that takes card payments, be it in person, over the phone or online, is obliged to comply with a list of requirements set out by the card schemes, known as PCI DSS. The requirements aim to protect customers by creating a secure environment for processing transactions as well as preventing the business from falling victim to credit card fraudsters. A solution that offers full compliance to these guidelines is a must.

While some solutions may partially address the PCI DSS principles, others, like those we provide here at PCI Telecom, entirely descope your business from its compliance obligations by managing the payment process as a separately entity. Our solutions are hosted on our cloud platform with Level 1 PCI DSS accreditation creating a secure link to any merchant account and protecting your customer data. There is no need to invest in expensive infrastructure to be installed on-site nor do you need to change your current telephone number(s) or network. And our solutions are flexible to integrate with other areas of your business, such as the CRM or database driven software, so your customers experience a seamless card payment process.

We create all our card payment systems entirely from scratch to fully suit the needs of your business, whether you’re an SME or a larger organisation. Our systems are robust and reliable so you can process transactions smoothly and efficiently, boosting your productivity and providing a positive experience for your customer. We make sure that our solutions are affordable and we’re clear from the start about the all the costs so you can budget effectively.

You can read more about our Solutions for taking payments over the phone and online here. Alternatively, come and see us at Call & Contact Centre Expo this week, stand no. 876. We look forward to meeting you there.

Secure your card payment processes during Brexit uncertainty

Three reasons why you should secure your card payment processes during Brexit uncertainty

There’s no doubt that the UK is currently in uncharted territory when it comes to exiting the EU. Brexit uncertainty is causing concern for businesses of all shapes and sizes across the country, creating challenges with planning, budgeting, resourcing and adding pressure to day to day trading.

In these uncertain times, there’s a chance that focus shifts away from usual priorities, with functions such as IT provision and security moving lower in the importance list. But it’s essential not to take your eye off the ball when it comes to data protection and PCI DSS compliance. In fact, in many ways, now is the time to consider stepping up and investing in your data security and card payment processes. Here are our three reasons why:

1. Increase your competitive advantage to future-proof your business

We’ve all heard the projections of economic downturn should the UK leave the EU without an adequate deal in place. None of us can predict the future but if the economy and trade is affected then the challenge for businesses will be to gain an advantage over their competitors.

We know that for today’s consumers, the safeguarding of their personal data holds significant value when choosing a business to buy from. Customers want to know that their data is stored and payments processed in a secure environment. A study in 2018 showed this to be the case with 86% of UK consumers confirming that, during the transaction process, they would rather the focus be on security rather than convenience compared to only 59% of business executives placing security ahead of convenience*. Investing in an efficient and secure card payment processing solution will reassure your customers that you take data security seriously which could be the key selling point you need to get ahead of rival businesses should times get tough.

2. Protect from the increased risk of a cyber attack

Uncertainty and security tend not to go hand in hand. While businesses may be distracted and navigating their way through different and challenging trading conditions, cyber criminals will be continuing to develop new ways to hack into systems, potentially preying on those with weaker security in place. There has been a significant increase in the number of smaller businesses falling victim to cyber security attacks over recent years largely due to the perception of them been easier targets with less stringent security barriers in place.

Suffering a data breach can deal a devastating blow to a business. According to the NCSA, 60% of small and medium size businesses that have been breached close within six months**. The aim of PCI DSS is to enforce controls on the storage, transmission and processing of cardholder data. Making sure your card payment process complies with the objectives set out within PCI DSS will help to protect your business and your customers.

3. Protect your budget and save money

We know that for smaller businesses, managing cashflow can be tricky at the best of times. That is why we have created a range of PCI compliant card processing solutions for payments over the phone and online that are effective and affordable, with a clear outline of the costs from the outset. Our bespoke solutions are created to suit your exact requirements so you’ll only ever pay for the things you actually need. All our card payment processing systems are cloud-based so it won’t be necessary to invest in expensive pieces of equipment to be installed on-site and this also means that the set up can be easily modified by us should your business change, for example tweaking the payment process or amending the number of users. Our Auto IVR and online solutions mean that caller payments can happen out of hours or without the need for an agent to be on the line so you can handle more transactions and save money on staff resourcing.

Crucially, the systems are all compliant with PCI DSS to a Level 1 standard which means that you’re less likely to suffer a breach of data should you be targeted by hackers and in turn, avoiding the risk of being in receipt of a hefty non-compliance fine.

 

While none of us can predict what is going to happen in the next few weeks and months with Brexit, what we can do is put in place the tools we need to safeguard our businesses, to help them retain and grow customer bases and protect from the increasing threat of cyber crime. If you would like to know more about our PCI DSS compliant card payment solutions, visit our Solutions page or get in touch to discuss your needs.

And don’t forget, we’re at the Call & Contact Centre Expo next month on 27/28 March at Excel London showcasing our range of PCI compliant card payment solutions for over-the-phone and online transactions. Come see us there on Stand no. 876.

 

* ‘Global state of digital trust survey and index 2018’, Forbes & Sullivan, commissioned by CA Technologies

** NCSA via PCI Security Standards Council blog ‘Resource for Small Merchants: Common Payment Systems’, February 2019

 

Why you need to visit us at the 2019 Call & Contact Centre Expo

There are two months to go until the 2019 Call & Contact Centre Expo on 27-28 March at Excel London at which we’ll be one of around 1,000 exhibitors showcasing the latest in customer engagement technologies, from communications platforms and telephony services to, of course, card payment processing systems.

With that many stands to get around, prioritising which ones to visit is a must. If what you’re looking for is PCI DSS compliant card payment solutions for over-the-phone and online transactions then we recommend you pay us a visit. We’ve seen from the many data security breaches appearing in recent headlines that having robust systems in place is essential and there are many card payment service providers out there vying for your business, promising to deliver solutions to make your payment process more secure. But how can you be sure to choose the right one for you? Here are a few things to consider, how we differ from the rest and why we might be the provider you’re looking for.

The value of extensive experience

Many see the benefit of working with a larger provider as being the safer, more reliable option. But that isn’t always the case with many delivering ‘off-the-shelf’ solutions that don’t meet the needs of your business and impersonal customer service. While we might be smaller, we have expert knowledge in the field of telecommunications, card processing, PCI DSS and back office services with over 75 years of combined experience. We’ve worked with all sorts of businesses including public transport providers, retailers and tourist attractions. Each system is built from scratch to suit the needs of the business and we use our knowledge to advise on functions and features that might or might not be required. And we don’t just focus on being PCI DSS compliant – we want to create a system that supports the growth of your business and improves your efficiency too.

As a small team, we each have experience of every aspect of the project, from assessing the needs of the client through to developing and launching the product. We pride ourselves on our customer service and get to know the exact needs of your business and tailor our support specifically to you.

Providing solutions at the right price for your budget

We know that managing cashflow and staying within budget is important for smaller enterprises. We want to provide a service to fellow small and medium sized businesses that functions effectively, is tailored to your needs and that ticks all the boxes for PCI compliance but doesn’t break the bank. As a small business ourselves, our overheads are low which helps us to keep our prices low too. All our costs are clear from the start so you won’t get any nasty surprise charges further down the line.

Solutions that are cloud-based and flexible

All of our solutions are cloud-based so there are no bits of bulky equipment or intrusive hardware needed on-site. This also means that we can make tweaks and adjustments as and when you need them, whether it’s increasing the number of agents and users or integrating with a new back end system. Changes are made by us remotely so you won’t need to hang around for an engineer to appear.

PCI DSS compliant to the highest standard

We are accredited to a Level 1 PCI DSS compliance standard which means that all our solutions are protected to the same high security standard as that required by large scale organisations, regardless of your size. Implementing one of our cloud-based card payment processing solutions removes much of the compliance obligation from you onto us, descoping your business and freeing up your time to spend on other core areas of the business.

Make a note in your diary to come and see us at Excel London for the 2019 Call & Contact Centre Expo on 27/28 March. We’ll be on Stand 876 waiting to meet you. On display will be our recently launched PCI Agent TFR solution – which enables you to take payments over the phone, encrypting card data entered via the keypad while the call-handler remains on the line so you can maintain a high level of customer service while descoping your business of its PCI DSS obligations. Find out more about our Solutions here or book your ticket to the Expo here.

card payment over the phone

New PCI SSC guidelines for taking card payments over the phone

A revised supplementary guidance document entitled ‘Protecting Telephone-Based Payment Card Data’* was issued in November by PCI SSC (Payment Card Industry Security Standards Council), providing additional advice for businesses on taking payments over the telephone, reducing the risk of fraudulent activity and ensuring that cardholder data is kept secure during every transaction.

The document, that is aimed at businesses of all shapes and sizes, clearly sets out areas and processes that are in scope for PCI DSS and offers practical guidance to address the twelve principles that are fundamental for compliance. It also includes options for where external systems can be implemented that descope the business of certain compliance responsibilities and provide the most secure transaction environment for the customer.

Two of our most popular products fit in to exactly the advice being provided:

PCI Agent: our attended solution

PCI Agent is our ‘attended’ telephony-based solution through which the agent remains on the line at all times with the caller, for those businesses who see value in providing one-to-one customer service throughout the transaction. The system relies on the customer entering their card data via their telephone keypad using DTMF suppression to mask the tones as they are entered and showing only asterisks on the agent’s screen. No data is captured or stored by the business’s network. Instead, the transaction is processed in direct and instant interfacing with the issuing bank.

Because the agent doesn’t see or hear the cardholder data nor the DTMF tones that could identify the details, the system removes entirely the human error risk that so many other processes still feature, therefore fully descoping this area of the business from PCI DSS compliance obligations.

As stated in the supplementary guidance document, ‘A properly designed and deployed DTMF-masking solution can take not only the telephony environment, but also the agent environment and CRM system out of scope. Entities should avoid solutions that leave agent environments in scope unless there is an unavoidable business requirement to do so.’

AUTO IVR: our un-attended solution

Unlike PCI Agent, our Auto IVR solution enables businesses to take over-the-phone payments using an automated call-handling system without the need for an agent to be involved in the transaction. The system takes the customer through the payment process, prompting them to enter their details via their telephone keypad which remain entirely encrypted and hidden from employees at the business. In addition to providing a secure environment for customers, the business saves on the need to employ as many agents and can continue to take payments out of hours.

The guidance document states, ‘When properly implemented, an unattended transaction solution could reduce applicability of PCI DSS requirements to the agent and agent desktop environment.’

 

All of our solutions are created specially to suit the needs of your business, integrating with your existing telephony and IT systems. They are simple to set up, easy to use and flexible so that changes can be made as the business grows and develops. Best of all, we don’t charge the earth and our costs are clear from the beginning so there’ll be no hidden surprises once you’re up and running.

Want to know more? Get in touch with us here or visit our Solutions page for more information. Alternatively, come and see us at next year’s Call & Contact Centre Expo 2019 (stand no. 876), 27-28 March at Excel London.

*Read the full version of the PCI SSC report ‘Protecting telephone-based card payment data’ November 2018 here.

Is it time to start accepting American Express?

Are you excluding customers because of their preferred payment method? Is it time to start accepting American Express?

Many of us know that using American Express as a method of payment at businesses across the UK and the world has been notoriously hit and miss in the past. Put off by high transaction fees, many merchants chose to reject payments via Amex, opting to limit payments to the more preferred card schemes of Visa and Mastercard.

According to statistics from The Nilson Report (July 2018)*, American Express was used in 4% of purchases made in Europe last year compared to 62% by Visa and 34% by Mastercard. But this is changing. As of March, American Express reduced their transaction fees, bringing them more in line with their competing credit card companies with a knock-on effect of many brands now accepting Amex and in turn leading to many consumers opting to use it as their principle method of payment. So is it time for you to start accepting American Express too?

For today’s consumers, having their preferred payment card refused at the point of sale is frustrating and will ultimately push them to spend at a competing business. Being able to offer a wide variety of payment methods is therefore an obvious win for businesses to attract more customers. But, especially for smaller businesses, this isn’t always easy to set up or maintain.

That’s why, we made sure that our credit card payment solutions have the functionality to process all the major card brands, including American Express, so that you can offer accessibility and flexibility to all potential customers. We offer full integration with all the major UK banks; Sage Pay, Worldpay, JCB and Discover cards (which include Diners Club International). Our systems work with multiple currencies with specialism in Sterling (£), Euro (є) and US Dollar ($).

Our card payment solutions are created specifically to suit the needs of your business, offering a seamless, secure payment experience whether the transaction is made over the phone or online. The systems are easy to set up, simple to use and affordable for businesses on a budget. They’re also PCI compliant with Level 1 accreditation so that you descope from your PCI DSS obligations freeing up more time for you to focus on delivering your core business.

Don’t let lesser-used methods of payment be a sticking point for your business. Visit our Solutions page for more information or contact us to talk through your needs.

And don’t forget, you can see us next year on stand no. 876 at the Call & Contact Centre Expo, 27-28 March at Excel London. Come along to meet the team, find out more about us and see our card payment solutions in action.

 

The Nilson Report, July 2018 ‘Europe Market Shares of Purchase Volume 2017’