DTMF Suppression

You can use our advanced cloud-based DTMF Suppression solution PCI AGENT™ to capture, integrate and process PCI DSS card payment information with a live agent.

DTMF (Dual Tone Multi Frequency) is a signalling system based on a set of standard tones which are created by pressing keys on the telephone keypad.

Our DTMF Suppression solutions can link directly with a customer’s database or CRM. This can either be hosted within your own environment or on our secure servers. DTMF Suppression solutions (PCI AGENT™) from PCI Telecom, de-scope PCI DSS requirements for any business type by securely allowing live callers to enter their own details whilst storing all captured data in our Level 1 accredited gateway.

In the past, techniques such as switching off call recording altogether or pausing and resuming recording have been used. With our PCI AGENT™ solutions, even call recordings can be split and seamlessly re-attached in real-time to remove all sensitive data and provide a single recording file. Enabling a customer to gain self-assessment PCI DSS accreditation at SAQ-A level.

Multiple payment channels such as AUTO IVR, ONLINE & PCI MOBILE™ are constantly aware of what each solution is processing, cleverly ensuring that no duplications are made.

Flexibility at its core…

Real-time billing & call reporting is available on the same platform as your DTMF Suppression solution, giving instant access to your PCI AGENT™ configuration. This is unique to the PCI Telecom network and provides outstanding account management functionality. This gives businesses the opportunity to monitor calls and payments at the same time, highlighting all your operating costs, strengths and areas of opportunity.

Customer’s can either use professional recordings or upload and manage their own scripts independently. The dynamic nature of IVR Payments empowers businesses to take control of their payment gateways.

Pricing structure

A hosted DTMF Suppression solution from PCI Telecom des-scopes a businesses PCI DSS risk. In addition, an easy to follow pricing structure is key to the success of our PCI AGENT™ DTMF Suppression solution for a customers’ Finance Department. Unlike out-dated hardware solutions, our DTMF Suppression solutions are provided on a system requirement basis. This means a customer never pays more than they need to.

> Low capital investment
> Low operating costs
> High-level service

Using PCI Telecom as your PSP (payment service provider), card processing charges are only ever applicable to successful transactions. Uniquely, PCI Telecom do not charge for declined, chargebacks or refunds.

We also have pre-authorised setups for PCI AGENT™ to be used directly with a plethora of PSP operators, including…

> Worldpay
> SAGEPAY
> Barclaycard ePDQ
> YesPay
> AMEX
> DataCash
> Securetrading
> Payon

Trust us

Our skilled technical engineers can create an effective, customer centric, telephony payment solution that is unrivalled in the market.

Using PCI Telecom as DTMF Suppression provider enhances a customer’s working practice – as evidenced in our Museum of London case studyDTMF Suppression

PCI Agent™ TFR

Check out our Level 1 PCI DSS compliant system. A simple & affordable ‘live operator’ solution.

Find out more about PCI Telecom by requesting our solutions guide

Looking for inspiration?!

You can view & download our IVR Payments with AUTO IVR brochure for more information on our unique solutions and PCI DSS de-scoping options.

The key benefits of a DTMF Suppression solution

  • Flexible configuration options

  • No hardware infrastructure changes

  • Easy to navigate bill payments

  • Fully cloud-based hosted solution

  • No depreciation costs

  • PCI DSS Level 1 accredited

  • Secure database integration

  • Real-time report generation