AUTO IVR

Using our advanced cloud-based platform, our AUTO IVR solution enables you to capture, integrate and process card payment information without the need for an agent. Using our telephony integration solutions we can build an AUTO IVR to talk directly with your own database or CRM either hosted within your own environment or on our secure hosted servers. By doing this, multiple payment channels such as PCI AGENT™, ONLINE & PCI MOBILE™ can constantly be aware of what each solution is processing and cleverly ensure that no duplications are made. This is particularly useful in areas where there are limited numbers of stock availability or a requirement to sell across multi-platforms (concert tickets for example).

Our AUTO IVR solution de-scopes your PCI DSS requirements by securely storing all captured data in Level 1 accredited protocols, meaning that no data is ever shown that would infringe on your PCI DSS responsibilities. Even call recordings can be split and seamlessly re-attached in real-time to remove all potential sensitive data and provide a single call recording file.

Your real-time call reporting and statistics are available on the same multi-platform account as your card processing logs. This gives your business the opportunity to monitor calls and payments at the same time, with real-time call billing included so you can freeze your operations at any point and highlight all your operating costs, strengths and areas of opportunity.

Whether you want professional recordings to guide customers through your AUTO IVR or you want to upload and manage your entire solution independently. The bespoke nature of this solution gives your business the control over its payment line service(s).

We’ll only ever pass on processing charges for successful transactions (no charge for declined, chargebacks or refunds) and with our skilled technical engineers we can create an effective, customer centric, telephony payment solution that is unrivalled in the market.

Find out more about our Level 1 PCI DSS solutions

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The key benefits of our AUTO IVR solution

  • Level 1 PCI DSS compliant

  • Hosted solution with no depreciation costs

  • Flexible integration available

  • No infrastructure changes

  • Suppressed DTMF

  • Securing unattended transactions

  • Dedicated technical account management

  • Omnichannel payment options