PCI AGENT™

Obtaining card details via attended (live agent) channels can be a real PCI DSS headache for many businesses. How can you ensure the information is not being siphoned or exposed?

With our hosted PCI AGENT™ solution, your customers will benefit from a secure and unique transactional environment where they remain on the call, entering their own information without being passed over to an unattended automated IVR. This improves customer experience and delivers reputational advantage for your business. Your agents can efficiently process attended payments and your customers can be reassured that at no point did they have to read out sensitive card payment information.

Our PCI AGENT™ solution is available in 4 instances;

  • Outbound

    Straightforward outbound only offering

  • TFR

    Our revolutionary blind-transfer solution for businesses with individual DDI’s

  • Interactive TFR

    Our warm-transfer version of TFR

  • Corporate

    Our bespoke fully integrated corporate solution

Each solution is hosted on our cloud platform with Level 1 PCI DSS accreditation creating a secure link to any merchant account via our DTMF suppressed PSP servers. There is no need to change your current telephone number(s) or network infrastructure with calls only ever passing via our secure platform when necessary.

All versions of the solution can be used as a standalone service or be integrated with your CRM or database driven software. Omnichannel payment options can also be utilised if your business receives payments from a variety of sources. A configurable solution with real-time reporting on both calls and card processing, PCI AGENT™ offers an affordable and simple way to process payments over the phone.

TFR

Our latest addition to the PCI AGENT™ portfolio.

A fully Level 1 PCI DSS compliant solution aimed at SME’s needing to secure their attended (live agent) payments.

  • Simple
  • Affordable
  • No PAN exposure

Find out more about our Level 1 PCI DSS solutions

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The key benefits of our PCI AGENT™ solution

  • Highly affordable solution

  • Level 1 PCI DSS compliant

  • Easy to use interface

  • Hosted solution with no depreciation costs

  • Flexible integration available

  • No infrastructure changes

  • Simplifying agent payments

  • Securing attended transactions

  • Dedicated technical account management

  • Omnichannel payment options