With our hosted PCI AGENT™ solution, your customers will benefit from a secure and unique transactional environment where they remain on the call, entering their own information without being passed over to an unattended automated IVR. This improves customer experience and delivers reputational advantage for your business. Your agents can efficiently process attended payments and your customers can be reassured that at no point did they have to read out sensitive card payment information.
Our PCI AGENT™ solution is available in 4 instances;
Each solution is hosted on our cloud platform with Level 1 PCI DSS accreditation creating a secure link to any merchant account via our DTMF suppressed PSP servers. There is no need to change your current telephone number(s) or network infrastructure with calls only ever passing via our secure platform when necessary.
All versions of the solution can be used as a standalone service or be integrated with your CRM or database driven software. Omnichannel payment options can also be utilised if your business receives payments from a variety of sources. A configurable solution with real-time reporting on both calls and card processing, PCI AGENT™ offers an affordable and simple way to process payments over the phone.