Why you need to visit us at the 2019 Call & Contact Centre Expo

There are two months to go until the 2019 Call & Contact Centre Expo on 27-28 March at Excel London at which we’ll be one of around 1,000 exhibitors showcasing the latest in customer engagement technologies, from communications platforms and telephony services to, of course, card payment processing systems.

With that many stands to get around, prioritising which ones to visit is a must. If what you’re looking for is PCI DSS compliant card payment solutions for over-the-phone and online transactions then we recommend you pay us a visit. We’ve seen from the many data security breaches appearing in recent headlines that having robust systems in place is essential and there are many card payment service providers out there vying for your business, promising to deliver solutions to make your payment process more secure. But how can you be sure to choose the right one for you? Here are a few things to consider, how we differ from the rest and why we might be the provider you’re looking for.

The value of extensive experience

Many see the benefit of working with a larger provider as being the safer, more reliable option. But that isn’t always the case with many delivering ‘off-the-shelf’ solutions that don’t meet the needs of your business and impersonal customer service. While we might be smaller, we have expert knowledge in the field of telecommunications, card processing, PCI DSS and back office services with over 75 years of combined experience. We’ve worked with all sorts of businesses including public transport providers, retailers and tourist attractions. Each system is built from scratch to suit the needs of the business and we use our knowledge to advise on functions and features that might or might not be required. And we don’t just focus on being PCI DSS compliant – we want to create a system that supports the growth of your business and improves your efficiency too.

As a small team, we each have experience of every aspect of the project, from assessing the needs of the client through to developing and launching the product. We pride ourselves on our customer service and get to know the exact needs of your business and tailor our support specifically to you.

Providing solutions at the right price for your budget

We know that managing cashflow and staying within budget is important for smaller enterprises. We want to provide a service to fellow small and medium sized businesses that functions effectively, is tailored to your needs and that ticks all the boxes for PCI compliance but doesn’t break the bank. As a small business ourselves, our overheads are low which helps us to keep our prices low too. All our costs are clear from the start so you won’t get any nasty surprise charges further down the line.

Solutions that are cloud-based and flexible

All of our solutions are cloud-based so there are no bits of bulky equipment or intrusive hardware needed on-site. This also means that we can make tweaks and adjustments as and when you need them, whether it’s increasing the number of agents and users or integrating with a new back end system. Changes are made by us remotely so you won’t need to hang around for an engineer to appear.

PCI DSS compliant to the highest standard

We are accredited to a Level 1 PCI DSS compliance standard which means that all our solutions are protected to the same high security standard as that required by large scale organisations, regardless of your size. Implementing one of our cloud-based card payment processing solutions removes much of the compliance obligation from you onto us, descoping your business and freeing up your time to spend on other core areas of the business.

Make a note in your diary to come and see us at Excel London for the 2019 Call & Contact Centre Expo on 27/28 March. We’ll be on Stand 876 waiting to meet you. On display will be our recently launched PCI Agent TFR solution – which enables you to take payments over the phone, encrypting card data entered via the keypad while the call-handler remains on the line so you can maintain a high level of customer service while descoping your business of its PCI DSS obligations. Find out more about our Solutions here or book your ticket to the Expo here.